Refund Policy

Digital Products (Playbooks, Templates, Guides)

We stand behind everything we sell. If you purchase a digital product and feel it wasn't worth it, contact us within 30 days of purchase for a full refund.

We ask only that you've made a genuine attempt to use the product. We're not looking to catch anyone — we just want to make sure the framework had a fair chance to work for you.

To request a refund, email jaredpeno@simplifyit.co with your order details. We'll process your refund within 5 business days.

Sessions & Advisory (Cut to Clarity / 90-Day Advisory)

For session-based products:

• Cancellation 48+ hours before the session: Full refund, no questions.
• Cancellation less than 48 hours before: We'll reschedule once at no charge. If you don't reschedule, the session is forfeited.
• No-show without notice: Session is forfeited. We'll follow up once to reschedule.

If you purchased a bundle that includes both a digital product and a session, the digital product portion follows the 30-day digital refund policy above. Session portions follow the session policy.

What Happens After a Refund

Once a refund is issued, access to product documents, download links, and any shared resources should be discontinued. We trust our customers to handle this in good faith.

How Long Refunds Take

Refunds are processed through Stripe and typically appear on your statement within 5–10 business days depending on your card issuer.

Contact

Questions? Email jaredpeno@simplifyit.co. We respond within one business day.